Refund & Return Policy

Refund & Return Policy

Customer satisfaction is our top priority. Due to the nature of consumable tobacco products, specific rules apply to returns and refunds to ensure hygiene and compliance.

1. Returns Eligibility

Due to health and safety regulations, we only accept returns if:

• The item delivered was incorrect or damaged during transit.
• The package remains completely unopened and in its original sealed packaging.

2. Damaged or Incorrect Items

If your package arrives damaged or contains the wrong item, please notify us within 48 hours of delivery at tobacco@us-cigarette.com with your order number and clear photographic proof. We will arrange a replacement or refund upon review.

3. Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within 5–10 business days.

4. Non-Refundable Situations

• Items returned with broken seals or damaged original packaging.
• Parcels returned or confiscated due to invalid delivery addresses provided by the customer or local customs restrictions.